Case study · Healthcare system · Enterprise knowledge
Multi-agent enterprise knowledge management
HIPAA-aligned retrieval and synthesis across clinical and operational corpora.
Multi-agent knowledge management for HIPAA-regulated healthcare information.
A large healthcare organization maintained years of policies, clinical pathways, contract language, and internal FAQs — spread across repositories with inconsistent metadata and overlapping ownership.
Staff spent hours locating authoritative answers; compliance teams worried about informal channels bypassing access rules.
Challenge
Generic enterprise search returned too many stale or partial matches. Summaries without citations were unusable in regulated workflows. PHI boundaries had to be enforced dynamically, not bolted on after retrieval.
Solution
We implemented a multi-agent architecture: specialized agents for retrieval, citation assembly, policy interpretation, and escalation — orchestrated behind a single operator experience with HIPAA-aligned logging.
- Attribute-based access control integrated with existing identity providers
- Citation-required answers for clinical and billing policy queries
- Human review queues for low-confidence or high-risk topics
- Encryption in transit and at rest with customer-managed key options
Impact
Pilot teams reduced time spent hunting for policy references and improved consistency of responses to recurring questions — while compliance stakeholders retained visibility into query patterns and approvals.
